1. Publisher and purpose
Sereane is published by Benjamin Pierre Alain GILLET, a sole trader (entrepreneur individuel) registered under SIREN number 928 700 772, established at 1 Lieu-dit La Basque, 33420 Jugazan, France. Contact: admin@sereane.com.
These terms govern access to Sereane, a SaaS service designed to assist professionals running Etsy shops and using AliExpress, in particular to centralise orders, prepare purchases, track shipments, reconcile information and prepare after-sales support.
2. Acceptance and intended users
Creating an account, starting a trial or subscribing to a plan constitutes acceptance of these terms. Sereane is designed for professional use. The person subscribing warrants that they have the capacity and, where applicable, the authority to bind the business they represent.
3. Account and security
You must provide an accurate email address, protect access to your account and promptly report any unauthorised use. Connections to Etsy, AliExpress or Google remain subject to those platforms' own rules. You are responsible for the third-party accounts you choose to connect and for the authorisations granted.
Sereane may suspend a compromised, fraudulent access, or one used in clear breach of these terms, seeking a proportionate and reversible solution wherever possible.
4. How the service works
Sereane provides automation, centralisation and decision-support tools. The data displayed also depends on information received from third-party services. Unconfirmed statuses may be flagged as unknown or pending.
Paying for an AliExpress order remains an action taken by the user. Sereane may prepare or facilitate an order, but must not be regarded as the seller of the products, the carrier, Etsy or AliExpress. Sereane is not affiliated with any of these platforms unless expressly stated.
5. Trial
Where a trial is offered, its duration, its limits and the features included are stated before it is activated. The terms of any conversion to a paid subscription are presented at the time of subscribing. Sereane does not charge a subscription at the end of a trial unless a payment mandate and the corresponding terms have been clearly accepted.
6. Subscription, price and payment via Stripe
The price, billing frequency, applicable taxes and the content of the plan are those displayed at the time of order. Payments are processed by Stripe. You authorise Stripe and Sereane to carry out the recurring charges corresponding to the plan chosen until it is cancelled.
An invoice or receipt is made available in accordance with the service's arrangements. In the event of a failed payment, Sereane may request that it be corrected and then limit or suspend access after reasonable notice. Any price change for a future period will be announced before it applies.
Late payment. Sereane serves professional clients: French law requires the following to be stated, and we would rather state it plainly. Each instalment falls due on the date shown on the invoice. A sum not paid by that date automatically bears, with no reminder required, late-payment penalties at the European Central Bank's most recent refinancing rate, increased by ten percentage points. A flat-rate compensation of €40 for recovery costs is added, and, where the costs actually incurred exceed that amount, further compensation may be claimed on production of evidence (Article L. 441-10 of the French Commercial Code). No discount is granted for early payment.
In practice, we write to you before applying any of this: these clauses exist because they must be here, not because we intend to make use of them.
7. Cancellation
You may cancel the subscription at any time through the means offered in the service or by writing to admin@sereane.com. Unless a more favourable term was stated at the time of subscribing, cancellation takes effect at the end of the period already paid for and prevents the next renewal. Amounts corresponding to a period that has begun are not refunded, except where required by law, in the event of a billing error, or under a contrary commercial commitment.
After the contract ends, access may be closed and data is handled in accordance with the privacy policy. It is your responsibility to export any information you need before closure.
8. User obligations
You undertake to use Sereane lawfully, to respect buyers' rights and the rules of connected platforms, to check orders and amounts requiring a human decision, and to keep delivery information accurate.
In particular, the following are prohibited: accessing another person's account, circumventing security measures, unauthorised bulk extraction, introducing malicious code, and using the service to sell prohibited products or infringe third-party rights.
9. Availability, maintenance and changes
Sereane aims for high availability but does not guarantee uninterrupted operation. Maintenance, an incident, an API change or unavailability of Etsy, AliExpress, Google, Stripe, Cloudflare or another essential service may affect certain features. Sereane strives to inform users of any significant interruption and to restore the service within a reasonable time.
Features may evolve to improve the service, its security or its compliance. A change that substantially reduces an essential feature of a paid plan will be announced where reasonably possible.
10. Data and privacy
The arrangements for processing personal data are set out in the privacy policy. You warrant that you have a legal basis for entrusting Sereane with data from your shops and that you have informed the people concerned where the law requires it.
Where Sereane processes your buyers' data, it acts as processor on your behalf. The corresponding commitments — instructions, confidentiality, security, sub-processors, data subject rights, data breaches, the fate of data at the end of the contract, audit — are set out in the data processing addendum, which forms an integral part of these terms.
11. Intellectual property
Sereane, its interface, its software, its brand and its content remain the property of the publisher or its licensors. The subscription grants a personal, non-exclusive, non-transferable right limited to the term of the contract. You retain your rights over your data and grant only the authorisations necessary to provide the service.
12. Liability
Each party is liable for foreseeable direct damage caused by its own failures. Sereane cannot be held liable for a payment decision made by the user, for incorrect information provided by a third-party platform, for a third-party account being blocked, or for a product, a delivery or an act of the seller, the buyer or the carrier.
Within the limits permitted by law and except in the case of gross negligence, wilful misconduct, personal injury or liability that cannot legally be limited, Sereane's cumulative liability under the contract is capped at the amount, excluding tax, paid for the service during the twelve months preceding the event giving rise to the claim. This cap does not deprive the user of the mandatory remedies provided for by law.
13. Term and suspension
The contract runs during the trial and then, where a subscription is taken out, for the renewed subscription periods. Sereane may suspend or cancel the service in the event of a serious breach, a security risk, persistent non-payment or unlawful use, following formal notice where appropriate to the situation. An urgent suspension may occur without delay to protect users or the service.
14. Changes to these terms
Sereane may amend these terms to reflect changes in the service, the law or security. The new version shows its date. A substantial change applicable to an ongoing subscription will be announced before it takes effect; if it significantly reduces your rights, you will be able to cancel before it applies.
15. Governing law and disputes
These terms are governed by French law. The parties will first seek an amicable solution by contacting admin@sereane.com. Failing agreement, the dispute falls within the jurisdiction of the competent courts under applicable mandatory rules; no jurisdiction clause is stipulated.