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15 replies to Etsy customers, ready to copy.

In English and French. Polite, short, honest. Here is one example; all 15 are in the pack.

The full pack

All 15 replies, EN and FR.

One PDF, straight to your inbox.

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One example from the pack:

« Where is my order? »

Hi [first name], Thanks for your message. Your order shipped on [ship date]. You can track it here: [tracking link]. It should arrive between [date] and [date]. I'm here if you need anything.

The 15 situations:

  1. Where is my order?
  2. The package is late
  3. The tracking hasn't updated
  4. Package held at customs
  5. Marked as delivered, not received
  6. I want to cancel
  7. I need to change my address
  8. Item arrived damaged
  9. Wrong size
  10. I'd like to return it
  11. Negative review
  12. 5-star review: thank you
  13. Delivery time before buying
  14. Personalized order
  15. Refund issued

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Want to automate your Etsy → AliExpress dropshipping?

14-day free trial What is Sereane?